Last updated: 5 October 2026
1. Who we are
Flow Design and Build Ltd (“Flow”, “we”, “us”) is the controller of personal information collected through www.flowdesignandbuild.co.uk. We are registered with the Information Commissioner’s Office (ICO).
Questions about this policy or your data: hello@flowdesignandbuild.co.uk, or write to us at 91 Main Road, Meriden, Warwickshire CV7 7NL.
2. What we collect and why
| What | When | Why | Lawful basis |
|---|---|---|---|
| Name, email, phone, company, job title, message | You send an enquiry via our contact form or email | To reply and discuss your project | Legitimate interests; or steps before entering a contract |
| Email address, name | You sign up to the Flow Newsletter | To send news, projects and updates | Consent |
| Contact and project details | You become a client or supplier | To deliver and manage the project, invoice and keep records | Contract; legal obligation |
| Device, browser, IP address, pages viewed, how you arrived | You browse the Site (if you accept analytics and marketing cookies) | To understand how the Site is used and measure our advertising | Consent |
We don’t sell your information, and we don’t knowingly collect data from children.
3. Marketing
We only send our newsletter if you’ve opted in. Every email includes an unsubscribe link, or you can email us to stop at any time.
4. Who we share it with
We share personal information only with trusted providers who help us run our business, under contracts that protect it:
- Website hosting and management: Studio Antigravity and our web developer
- Email and newsletter: Mailchimp
- Analytics: Google Analytics (Google LLC)
- Advertising: Meta Pixel (Meta Platforms Ireland Ltd)
- Professional advisers: accountants and legal advisers, where needed
We may also share information where required by law.
5. International transfers
Some providers, including Google and Meta, may process data outside the UK. Where they do, we rely on safeguards recognised under UK law, such as the UK International Data Transfer Addendum or the UK–US Data Bridge.
6. How long we keep data
- Enquiries that don’t lead to work: up to 2 years
- Client and supplier records: 6 years after the project ends (for tax and accounting)
- Newsletter subscribers: until you unsubscribe
- Analytics data: 26 months, per our Google Analytics setting
7. Your rights
Under UK data protection law you can ask us to:
- give you a copy of your information
- correct inaccurate information
- delete your information
- restrict or object to how we use it
- transfer it to another organisation
- withdraw consent at any time (this doesn’t affect use before withdrawal)
Email hello@flowdesignandbuild.co.uk. We’ll respond within one month.
8. Complaints
If you’re unhappy with how we’ve handled your data, please tell us first. You can also complain to the ICO: ico.org.uk/make-a-complaint or 0303 123 1113.
9. Keeping data secure
We use appropriate technical and organisational measures to protect personal information, including secure (HTTPS) connections and limiting access to those who need it.
10. Changes to this policy
We may update this policy. The latest version will always be on this page, with the date it was last updated.
11. Cookie Policy
Cookies are small files stored on your device. We use essential cookies to make the Site work. With your consent, we also use analytics and marketing cookies.
| Cookie type | Provider | Purpose | Needs consent? |
|---|---|---|---|
| Essential | WordPress / Studio Antigravity | Site security, remembering your cookie choice | No |
| Analytics | Google Analytics | Counting visits and seeing how the Site is used | Yes |
| Marketing | Meta Pixel | Measuring and targeting our ads on Facebook and Instagram | Yes |
You can accept or reject non-essential cookies when you first visit, and change your choice at any time via our website privacy settings. You can also block cookies in your browser settings, though parts of the Site may not work properly.
